btu99 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply between the btu99 online gaming platform ("btu99", "we", "our") and any person ("user", "you") who uses the services through our website, mobile application or any other channel.

By creating an account on the btu99 platform, logging in, or starting to use any service, you confirm that you have read, understood and fully accepted these terms. If you disagree with any part of these terms, please do not use our platform.

btu99 reserves the right to change, amend or update these terms at any time. Changes will take effect from the date they come into force and will be published on our website.

1.1 Scope of Services

btu99 provides online sports betting, casino games, live dealer games, fishing games and other gaming services for users in Bangladesh. All games on our platform operate under fair play principles and your information is kept secure through SSL encryption.

2 Eligibility and Registration

2.1 Age Requirement

You must be 21 years of age or older to use btu99 services. Minors are strictly prohibited from opening an account or playing on this platform. We may request a government-issued ID at any time for age verification.

2.2 Registration Process

Each user may open only one account. If multiple accounts are found under the same person's name, this will be treated as a prohibited activity and all accounts may be closed.

You will need to provide the following at the time of registration:

• Accurate and complete personal information (full name, date of birth, address)
• An active mobile number or email address
• A strong password that you do not use anywhere else

2.3 Accuracy of Information

If any information provided during registration is found to be false or misleading, btu99 reserves the right to close that account at any time and any funds held in it may be forfeited. If any of your information changes, please notify our support team immediately.

3 Account Security

It is entirely your responsibility to ensure the security of your btu99 account. Never share your login details (username, password, OTP) with any third party.

3.1 Account Security Tips

• Change your password regularly and use a strong password
• Always use the official btu99 website
• Log out of your account after using an unfamiliar device
• If you notice any suspicious activity, notify the support team immediately

3.2 Unauthorized Access

If you notice any unauthorized access or suspicious activity on your account, contact our 24/7 live chat support immediately. btu99 is not responsible for misuse of accounts or losses caused by third parties.

4 Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on the btu99 platform is ৳200 (two hundred taka) and this applies to all payment methods. Accepted deposit methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Your deposit must be made only from a payment account registered in your own name. Funds sent from third-party accounts will not be accepted and will be returned.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 5 to 30 minutes.

Account verification (KYC) may need to be completed before withdrawing. You may be required to provide a copy of your national ID or passport and payment account verification details.

4.3 Rejection and Prevention

Withdrawals may be rejected in the following cases: if bonus wagering requirements have not been met, if account verification is incomplete, if an investigation is ongoing due to suspicious transactions, or if evidence of operating multiple accounts is found.

5 Bonuses and Promotions

5.1 Welcome Bonus

btu99 offers new members a 120% bonus on their first deposit, up to ৳15,000. For example, if you deposit ৳10,000, you will receive a ৳12,000 bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the total of your deposit and bonus before you can withdraw the bonus funds.

Some important rules regarding wagering requirements:

• Wagering must be completed within a set period from the date the bonus is activated
• Not all games contribute equally toward wagering — the contribution rate may vary by game
• The maximum bet amount using bonus funds may be limited
• If a withdrawal is made before wagering requirements are met, the bonus will be cancelled

5.3 Other Promotions

btu99 periodically runs various promotional offers, reload bonuses, cashback offers and tournaments. Each promotion has its own terms, which will be clearly stated alongside the offer. btu99 reserves the right to change, suspend or cancel any promotion at any time.

5.4 Bonus Abuse

Bonus abuse is strictly prohibited. Claiming the same bonus offer on multiple accounts, placing intentionally low-risk bets to meet wagering requirements, or using bonuses in any other dishonest way is not allowed. If such activity is proven, the bonus and any winnings derived from it will be cancelled.

6 Gaming Rules

6.1 Fair Play

All games on btu99 operate on the basis of fair play principles. Every outcome is determined impartially through Random Number Generator (RNG) technology. Manipulation of game results is completely impossible.

6.2 Betting Rules

Each game has its own minimum and maximum bet limits, which are clearly displayed within the game. If a game session is interrupted due to a technical issue, our system automatically saves the state of the game and determines the result according to the relevant rules.

6.3 Sports Betting

In sports betting, if a match is cancelled or abandoned, the related bet is generally cancelled and the stake is returned. However, different rules may apply in specific situations, which are described in detail in the betting rules section.

7 Prohibited Activities

The following activities are strictly prohibited on the btu99 platform:

• Operating multiple accounts on behalf of the same person
• Opening or operating an account under someone else's identity
• Conducting money laundering or suspicious financial activities
• Exploiting any technical error in the game system
• Playing games using automated bots or software
• Attempting to obtain bonus funds through fraudulent means
• Colluding with other users to gain an unfair advantage
• Attempting to access the system through hacking or any other unauthorized means
• Operating an account on behalf of or for the benefit of minors

If involvement in any of the above prohibited activities is proven, the account will be terminated without notice, all balances may be forfeited and legal action may be taken where applicable.

8 Responsible Gaming

btu99 places the highest importance on responsible gaming. Gaming should be done for entertainment purposes, never as a way to solve financial problems.

8.1 Our Tools

We provide the following features to help you keep your gaming in check:

• The ability to set deposit limits
• The option to take a temporary break or self-exclusion
• The ability to lock your account for a set period of time
• The ability to review your gaming history and spending

8.2 Warning Signs

If you notice that gaming is having a negative impact on your family, social or financial life, please contact our responsible gaming support team immediately or visit our Responsible Gaming page. This platform is for users aged 21 and above only.

9 Privacy and Data Protection

btu99 places the highest importance on protecting your personal information. Our privacy policy describes in detail how we collect, use and protect your data.

All your personal and financial information is kept secure through SSL encryption technology. We never store your password or full payment card details.

To learn more about our privacy policy, please visit our Privacy Policy page.

10 Limitation of Liability

btu99 will not be liable in the following situations:

• If a game session is interrupted due to loss of internet connection or device issues
• If service is disrupted due to technical errors beyond our control
• If account credentials are lost due to the user's own negligence or carelessness
• If there is a delay or issue caused by a third-party payment processor
• In the event of an unexpected natural disaster or any other force majeure situation

For any dispute or complaint, please contact our 24/7 live chat support. We always aim to provide a fair and prompt resolution.

11 Account Termination

11.1 Termination by the User

You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw any eligible balance before the account is closed.

11.2 Termination by btu99

btu99 may terminate or temporarily suspend any account for the following reasons:

• Participation in prohibited activities (see Section 7)
• If you register with false information
• If you fail account verification
• After prolonged inactivity (generally 12 months or more)
• Under the direction of a legal or regulatory authority

12 Changes to Terms and Conditions

btu99 reserves the right to modify these terms and conditions at any time. For any significant changes, we will publish a notice on the website or inform you through your registered contact details.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. We will always display the date of the latest update at the top of this page.

12.1 Dispute Resolution

Any dispute relating to these terms and conditions will first be addressed through our 24/7 live chat or email. If a direct resolution is not possible, both parties will jointly resolve the dispute through an arbitration process.

12.2 Contact

If you have any questions about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

You can find answers to more common questions on our FAQ page — View FAQ.